At Health Care Pharmacy, we value your satisfaction and strive to provide high-quality products and services. This Returns and Refund Policy outlines our guidelines for returns, exchanges, and refunds to ensure a smooth and transparent process for our valued customers.
Return Eligibility:
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Prescription Medications: Due to safety and regulatory considerations, prescription medications are not eligible for returns or refunds. Please contact our customer support team if you have any concerns regarding your prescription order.
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Over-the-Counter (OTC) Products: OTC products may be eligible for return or exchange within [number] days of purchase, provided they are unopened, unused, and in their original packaging.
Return Process:
To initiate a return or exchange:
- Contact our customer support team at admin@getonlinemed.com within 7 days of receiving your order.
- Provide your order number, product details, and reason for the return or exchange.
- Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
Refund Process:
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Upon receiving and inspecting the returned items, we will process your refund using the original payment method within 7 business days.
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Refund amounts will be adjusted to exclude any shipping charges unless the return is a result of our error.
Damaged or Incorrect Items:
If you receive damaged or incorrect items, please follow these steps:
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number and details of the issue.
- Our customer support team will assist you in resolving the issue, which may include a replacement, exchange, or refund.
Non-Returnable Items:
Certain items are non-returnable, including:
- Prescription medications.
- Items that are opened, used, or not in their original condition.
- Items purchased more than 7 days ago.
Shipping Costs:
Return shipping costs for eligible items will be the responsibility of the customer unless the return is a result of our error.
Contact Us:
If you have any questions, concerns, or inquiries regarding our Returns and Refund Policy, please contact us at admin@getonlinemed.com, We are here to assist you and ensure your satisfaction with our products and services.
By placing an order with Health Care Pharmacy, you acknowledge and agree to the terms outlined in this Returns and Refund Policy.